Healthcare
Patient Intake Automation
for a Regional Health System
Key Results
25 → 14 min
Faster
Intake Time
3x
Capacity
Increase
10 wks
Rollout
Kickoff to Launch
The Challenge
A regional health system with 12 facilities struggled with patient intake bottlenecks. Manual data entry led to errors and long wait times.
Pain Points
- 25+ minute average intake time
- Manual data entry errors common across all 12 facilities
- Staff burnout from repetitive tasks
- Patient satisfaction below benchmarks
The Solution
We implemented an agentic intake system:
1
Digital forms
Mobile-first patient intake with smart validation
2
Insurance verification
Real-time eligibility checking via API integrations
3
EHR integration
Automated data flow into existing systems
Timeline: 10 weeks from kickoff to rollout
The Results
Before
- 25 min intake time
- Frequent data entry errors
- Staff burnout
- Low satisfaction
After
- 14 min intake time
- Minimal data entry errors
- Staff redeployed
- NPS up 28 points
"Our staff can now focus on patient care instead of paperwork. The system paid for itself in the first quarter."